Head Waiter

Wine N Dine Restaurant posted on 22 July, 2024
Job status:
Active

About This Job

We are seeking a skilled and experienced Head Waiter/Head Waitress to oversee our front-of-house dining operations and provide exceptional service to our guests. The Head Waiter/Head Waitress will lead the waitstaff team, ensuring smooth service, customer satisfaction, and adherence to restaurant standards. The ideal candidate will have strong leadership abilities, excellent communication skills, and a passion for hospitality.

Responsibilities:

  1. Supervise and coordinate the activities of the waitstaff, including assigning duties, providing training, and monitoring performance.
  2. Ensure that all guests receive prompt, courteous, and personalized service throughout their dining experience.
  3. Assist with greeting and seating guests, taking reservations, and managing the flow of the dining room.
  4. Communicate effectively with the kitchen staff to ensure accurate and timely delivery of food orders.
  5. Address any guest concerns or complaints promptly and courteously, striving to resolve issues to their satisfaction.
  6. Maintain a clean and organized dining area, including tables, chairs, and other furnishings.
  7. Assist in maintaining inventory of dining room supplies, such as linens, flatware, and glassware.
  8. Collaborate with management to develop and implement procedures for improving service quality and efficiency.
  9. Monitor dining room atmosphere and guest satisfaction, making adjustments as needed to enhance the overall experience.
  10. Lead by example, demonstrating professionalism, teamwork, and a positive attitude at all times.

Requirements:

  1. Proven experience as a Head Waiter/Head Waitress or in a similar supervisory role in a high-end restaurant or fine dining establishment.
  2. Strong customer service skills, with the ability to anticipate and fulfill guests' needs effectively.
  3. Excellent communication and interpersonal abilities, with a friendly and approachable demeanor.
  4. Leadership qualities, including the ability to motivate and inspire a team to achieve excellence.
  5. Knowledge of food and beverage service techniques, including wine service and menu presentation.
  6. Attention to detail and a commitment to maintaining high standards of cleanliness and hygiene.
  7. Flexibility to work evenings, weekends, and holidays as required.
  8. Prior experience with reservation systems and point-of-sale software is preferred.
  9. TIPS certification or equivalent training in responsible alcohol service is a plus.
  10. A passion for hospitality and a genuine desire to create memorable dining experiences for our guests.

Job details

Malta
Full-time
Mid-senior level
Onsite

Employee benefits

Visa assistance
Life insurance
Professional training
Subsidized meals
Work permit costs
Health insurance

Language requirements

English - Full professional proficiency (Advantage)

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